Note: These terms and conditions are a template. Enter your company details in the [square brackets]. We expressly recommend having the terms reviewed by a German lawyer or a service such as Händlerbund / Trusted Shops Legal before use — incorrect or missing terms can lead to costly warning letters (Abmahnungen) in Germany.

§ 1 Scope

The following general terms and conditions (T&Cs) apply to all orders placed through our online shop by consumers and businesses.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business or profession. A business is a natural or legal person or a partnership with legal capacity that, when concluding a legal transaction, acts in the exercise of its trade, business or profession.

With respect to businesses, these T&Cs also apply to future business relationships without us having to refer to them again. If the business uses conflicting or supplementary general terms and conditions, their applicability is hereby rejected; they only become part of the contract if we have expressly agreed to them.

§ 2 Contracting party, conclusion of contract

The purchase contract is concluded with:

[FULL COMPANY NAME]
[Street and house number]
[Postal code and city]
Represented by: [First and last name]
Email: [EMAIL]

The presentation of the products in the online shop does not constitute a legally binding offer but an invitation to order. By clicking the order button, you place a binding order for the goods contained in the shopping cart. Confirmation of receipt of your order is sent together with acceptance of the order immediately after submission by automated email. The purchase contract is concluded with this email confirmation.

§ 3 Contract language, storage of contract text

The language available for concluding the contract is German. We store the contract text and send you the order data and our T&Cs in text form (e.g. by email). You can view the contract text after ordering in your customer account, provided you have created one.

§ 4 Delivery conditions

Shipping costs may apply in addition to the stated product prices. You will find more detailed information on any applicable shipping costs with the offers.

From an order value of €65.00, we deliver free of shipping costs within Germany.

Shipping takes place from the Netherlands. The delivery time within Germany is generally 2 to 4 working days after receipt of payment.

In principle, we only deliver by shipping. Self-collection of the goods is unfortunately not possible.

We do not deliver to parcel lockers (Packstationen).

§ 5 Payment

In our shop, the following payment methods are generally available to you:

• Credit card — When you place the order, you also transmit your credit card details. Your credit card is charged after the goods have been shipped.
• PayPal, PayPal Express — In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, you must be registered there or register, legitimise yourself with your access data and confirm the payment instruction.
• Klarna — Purchase on account / instant transfer / instalment purchase — In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you various payment options. Payment is made to Klarna in each case.
• Shop Pay, Apple Pay, Google Pay — Express payments via Shopify.

Further information and the complete terms of use of the individual payment methods can be found on the respective provider's website.

§ 6 Retention of title

The goods remain our property until full payment.

For businesses, the following additionally applies: We retain title to the goods until all claims arising from an ongoing business relationship have been settled in full.

§ 7 Transport damage

If goods are delivered with obvious transport damage, please report such faults to the carrier as soon as possible and contact us as quickly as possible. Failure to make a complaint or to contact us has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, you help us to be able to assert our own claims against the carrier or transport insurer.

§ 8 Warranty and guarantees

Unless expressly agreed otherwise, the statutory liability rights for defects apply. For used goods, in deviation from the statutory provision: The limitation period for claims for defects is one year from delivery of the goods. The shortening of the periods does not apply to claims for damages based on injury to life, body or health or to essential contractual obligations, nor to damage based on grossly negligent or intentional breach of duty or fraudulent intent.

For businesses, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk.

Any guarantees granted by us or the manufacturer beyond this will be communicated to you together with the product in separate guarantee conditions.

§ 9 Liability

For claims based on damage caused by us, our legal representatives or vicarious agents, we are always liable without limitation

• in the event of injury to life, body or health,
• in the event of intentional or grossly negligent breach of duty,
• in the case of guarantee promises, where agreed, or
• insofar as the scope of the Product Liability Act applies.

In the event of a breach of essential contractual obligations whose fulfilment is what makes the proper performance of the contract possible in the first place and on whose compliance the contracting party may regularly rely (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, liability is limited in amount to the foreseeable damage typical for the contract at the time of conclusion of the contract.

Otherwise, claims for damages are excluded.

§ 10 Dispute resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can find at https://ec.europa.eu/consumers/odr/. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

§ 11 Final provisions

If you are a business, German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.

Version of the T&Cs: [enter date]